How to Order
Confused? We're here to help! Follow our simple 9-step process and your account manager will guide you every step of the way.
9 Simple Steps
Ordering promotional products through Promo Alliance is straightforward. Here is the process from start to finish.
Find Your Item
Browse our online catalogue or visit any of our supplier websites to find the product you need. Not sure where to look? Your account manager can help.
Send Us the Details
Advise us of the supplier, product code, colour, quantity, and your preferred branding type. Email or phone — whichever is easier for you.
Receive Your Quote
We send you a quote reflecting your discounted Promo Alliance prices. Quotations are valid for 7 days.
Send Vector Artwork
Provide your logo in vector format (AI, EPS, PDF, or SVG). We accept most file formats but vector artwork produces the best results.
Advise Delivery Details
Let us know if you would like collection from a supplier branch or delivery to a specific address. Free branch delivery to JHB, PTA, DBN, CPT, and Bloem.
Send Proof of Payment
Submit your proof of payment via email. We accept EFT and PayFast payments. A 50% deposit is required before production begins.
Order Processed
Your order is processed and branding layouts are requested from the relevant suppliers. We manage all supplier communication on your behalf.
Artwork Approval
A branded artwork proof is sent to you for approval. You can request changes — two revisions are included free of charge.
Delivery Confirmation
Once complete, you receive a collection number for branch pickup or a delivery confirmation with tracking details.
No Minimum Orders
There are no minimum order quantities and no minimum order values. Whether you need 10 units or 10,000, we are happy to assist. Order exactly what you need, when you need it.
Process Details
Important information about quotes, payments, artwork, and lead times.
Quote to Order
Once you approve the quote, we send a proforma invoice. Payment (or deposit) converts the quote into a live order.
Payment & Confirmation
EFT and PayFast accepted. A 50% deposit is required before production. Full payment is due before dispatch. No credit terms.
Artwork & Proofs
We create a branded layout proof for your sign-off. Two artwork revisions are included. Additional changes are charged at R350 each.
Lead Times
Standard lead times vary by supplier and branding method. Rush orders are available at a 20% premium. Your account manager will confirm timelines upfront.
Ready to Place an Order?
Get in touch with your account manager or request a quote online. We are here to make the process as easy as possible.