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Promo Alliance

Privacy Policy

Effective Date: 09 February 2015

Promo Alliance is committed to protecting your privacy. This privacy policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

Information We Collect

Automatic Data Collection (Visitors)

When you visit our website, we automatically collect certain information about your visit, including:

  • Your IP (Internet Protocol) address
  • Browser type and version
  • Operating system
  • Referring website (the site you visited before ours)
  • Pages visited and time spent on each page
  • Date and time of your visit

This information is collected through standard web server logs and analytics tools and is used in aggregate to improve our website and services. This data does not personally identify you.

Voluntarily Provided Information

We collect personal information that you voluntarily provide to us, including but not limited to:

  • Email addresses provided when you contact us, sign up for newsletters, or request quotations
  • Survey responses when you participate in surveys or feedback forms
  • Form submissions including contact forms, quote request forms, and account registration forms
  • Transaction information when you place orders, including billing and delivery addresses, phone numbers, and payment details

How We Use Your Information

The information we collect is used to:

  • Process and fulfil your orders and quotation requests
  • Communicate with you about your orders and enquiries
  • Improve our website, products, and services
  • Send you relevant product information if you have opted in
  • Comply with legal and regulatory requirements

Third-Party Sharing

We may share your personal information with third parties only for the purpose of order fulfilment. This includes sharing your details with suppliers and delivery services to process and deliver your orders.

Promo Alliance will never share your email address or credit card information with third parties for marketing purposes. We do not sell, rent, or lease your personal information to any external organisations.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences and settings
  • Understand how you use our website
  • Improve website performance and functionality
  • Provide relevant content and product recommendations

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain areas of our website.

Credit Card Security and Encryption

All credit card information is transmitted using SSL (Secure Socket Layer) encryption technology. We do not store credit card details on our servers. All payment processing is handled by our secure, PCI-compliant payment gateway provider.

Children and Minors

Our website and services are not intended for use by individuals under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a person under 18, we will take steps to delete that information as soon as possible.

External Links

Our website may contain links to external websites that are not operated by Promo Alliance. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this privacy policy, or as required by law. When your information is no longer needed, we will securely delete or anonymise it.

Your Rights

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to the processing of your personal information
  • Withdraw consent for marketing communications at any time

Complaint Resolution

If you have any concerns or complaints regarding how we handle your personal information, please contact us directly. We are committed to resolving any complaints in a timely and fair manner. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Regulator of South Africa.

Changes to This Policy

Promo Alliance reserves the right to update or modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions about this privacy policy, please contact us:

  • Phone: 010 600 2600
  • Email: sales@promoalliance.co.za
  • Address: Ground Floor Left A, Block 805, Hammets Crossing Office Park, 2 Selbourne Road, Johannesburg North, Gauteng
  • Office Hours: Monday to Friday, 8:00am – 4:30pm