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Promo Alliance

Terms and Conditions

By placing an order with Promo Alliance, you agree to the following terms and conditions. Please read them carefully before proceeding with any order.

1. Quotations

All quotations are valid for 7 (seven) days from the date of issue unless otherwise stated. Prices are subject to change without notice after the validity period has expired. Quotations are based on the quantities specified and may vary if quantities change.

2. Acceptance of Orders

Work will only commence once written acceptance of the quotation has been received from the customer. Written acceptance may be in the form of an email, signed quotation, or purchase order. Verbal acceptance alone is not sufficient to commence work.

3. Product Suitability

The customer assumes full responsibility for the suitability of the product selected for the intended purpose. Promo Alliance acts as an intermediary between the customer and the supplier and cannot guarantee that a product will meet the customer's specific requirements. We recommend requesting a sample before placing bulk orders where product suitability is critical.

4. Payment Terms

  • A 50% deposit is required before any order will be processed. The remaining balance is due on collection or before delivery.
  • Stock is not guaranteed until the deposit has been paid in full. Promo Alliance will not be held responsible for stock shortages or delays resulting from late deposit payments.
  • EFT (Electronic Funds Transfer) is the preferred method of payment.
  • A 1.75% handling fee will be charged on all cash payments.
  • A 4% surcharge will be applied to all credit card payments.
  • All prices are quoted exclusive of VAT unless otherwise stated.

5. Special Imports

For special import orders, a 75% deposit is required upfront before the order can be placed with the international supplier. Special import orders are subject to longer lead times and may be affected by customs clearance, shipping delays, and exchange rate fluctuations.

6. Rush Orders

A 20% premium will be charged on all rush orders. Rush orders are subject to availability and supplier capacity. Promo Alliance will make every effort to meet the requested deadline but cannot guarantee delivery on rush orders.

7. Returns and Cancellations

  • All returns require written authorisation within 24 hours of receiving the goods. Returns will not be accepted without prior written authorisation.
  • A 25% handling fee will be charged on all approved returns.
  • Branded items cannot be returned under any circumstances. This includes items that have been printed, engraved, embroidered, or otherwise customised with a logo, design, or text.
  • Orders not collected within 10 working days of notification that the order is ready will be cancelled, and the deposit will be forfeited.

8. Artwork

  • Customers are entitled to 2 (two) free artwork revisions. Thereafter, each additional revision will be charged at R350 per change.
  • Artwork must be supplied in a high-resolution vector format (AI, EPS, PDF, or SVG) wherever possible. Low-resolution artwork may result in poor print quality, and Promo Alliance will not be held responsible for the outcome.
  • It is the customer's responsibility to check and approve all artwork proofs before production begins. Once approved, Promo Alliance will not accept responsibility for errors in the final product.

9. Delivery

  • All delivery times provided are estimates only and are not guaranteed. Promo Alliance will not be held liable for any losses, damages, or costs incurred as a result of late delivery.
  • Delivery times commence from the date of artwork approval and receipt of the required deposit, whichever is later.
  • Free delivery is available to supplier branches in Johannesburg, Pretoria, Durban, Cape Town, and Bloemfontein. Delivery to other areas will be quoted separately.

10. Memory Sticks / USB Flash Drives

All memory stick and USB flash drive orders are non-returnable once collected or delivered. Customers must inspect all USB products at the time of collection or delivery and report any defects immediately. Data loading is the customer's responsibility unless otherwise agreed upon in writing.

11. Limitation of Liability

Promo Alliance acts as an intermediary between the customer and the supplier. While we strive to ensure the highest quality of products and services, our liability is limited to the value of the order in question. Promo Alliance will not be held liable for any indirect, consequential, or incidental damages arising from the use of products ordered.

12. Force Majeure

Promo Alliance shall not be held liable for any failure to perform its obligations where such failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, power outages, strikes, government regulations, or pandemics.

13. Governing Law

These terms and conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the South African courts.

Contact Us

If you have any questions regarding these terms and conditions, please contact us: